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Staff Training
Staff Training
Curriculum
5 Sections
29 Lessons
10 Weeks
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Introduction
4
2.1
Introduction
1 Minute
2.2
Our Story
1 Minute
2.3
Challenges to the rep system
2 Minutes
2.4
Myth Busting
3 Minutes
How to respond to student feedback on Unitu
11
3.1
Responding to student feedback overview
3.2
Accessing your account
1 Minute
3.3
The feedback board – overview
3 Minutes
3.4
The importance of responding to student feedback
3 Minutes
3.5
How to comment on student feedback
3 Minutes
3.6
Tips and guidance on commenting on student feedback
3 Minutes
3.7
How to provide updates to student feedback
5 Minutes
3.8
How to assign feedback
1 Minute
3.9
Responding to student feedback with the Expected Response Time
3 Minutes
3.10
How to request student feedback
2 Minutes
3.11
How to close the feedback
4 Minutes
Moderating feedback on Unitu
2
4.1
What and how to moderate student feedback
8 Minutes
4.2
How does Unitu’s Sentiment checker work?
2 Minutes
Increasing student engagement on Unitu
8
5.1
Increasing student engagement overview
2 Minutes
5.2
Promoting Unitu through Email
3 Minutes
5.3
Promoting Unitu through Inductions
4 Minutes
5.4
Promoting Unitu through Social Media
2 Minutes
5.5
Engaging non active users through Invite feature
7 Minutes
5.6
Engaging non active users through Sign Posting
1 Minute
5.7
Engaging active students
1 Minute
5.8
Monitoring engagement
2 Minutes
Conclusion
4
6.1
Changing your account settings
2 Minutes
6.2
Getting support from Unitu
1 Minute
6.3
Live chat support
1 Minute
6.4
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